Return and Refund Policy

 If you need to cancel or make changes to your order, please let customer service know within 24 hours of placing your order. After 24 hours changes/cancellations may not be able to be made without incurring fees since your order may have already begun the packing process to prep for shipping. While we will try our best to accommodate any requests, many times, door sample orders will not be able to be changed/canceled since most will ship the same day you place your order. 

DAMADGES

It is very important to look for any damages to the outside of the boxes upon your delivery. If any damages are visible, mark this on the shipping paperwork the driver has, and be sure they sign and give you a copy (do not refuse any damaged items).​ Please also take a photo documenting the way the shipment was received.​ Many times the contents will not be damaged even if the box is, but if you find any parts of the cabinets to be damaged, please report it immediately to CabinetGo​ ​prior to assembly (unless the item shipped pre-assembled)​ ​using this form.​ ​​You will have​ ​5 days to open all cabinet/accessory boxes and inspect for any damages or defects. If there is an item missing or the shrink wrap is not intact on the shipment, be sure to note this on the driver's paperwork.

If there are freight damages, please hold on to the damaged items until the freight company concludes the claim process. This will not delay the processing and shipment of your replacement parts, however in order for us to file a claim with the freight company for any damages that occurred in transit, they retain the right to inspect the damaged items at their request. Damaged items should be kept until we notify you that they can be disposed of, for some carriers, this can be up to 120 days from the day the claim is made. Please do not dispose of any damages before giving permission to do so, if a carrier requests to see damages and they're no longer available, you may be responsible for paying for the replacement parts that were shipped out.

 Are there any items that cannot be returned?

The following is a list of items that cannot be returned (this is not a complete list of items that are not returnable, the policies can vary for each collection. For a complete list of what items are not returnable for a particular finish, please contact us at: (406)-630-2083

• Cabinets that are shipped Pre-Assembled or modified (ex: cabinets cut for glass)
• Decorative Hardware (knobs/pulls - because they are a special order item and not stocked
• Ready to Assemble cabinets that have already been assembled are also not able to be returned
• Glass 
• Moldings, fillers, and panels, various accessories including but not limited to corbels/brackets, feet, posts/legs, onlays/valances (please note that these items can be returned in certain finishes, to find out about your finish please email us at: (406)-630-2083
• Aerosol/touchup spray cans
• Items that have been opened and/or are no longer in their original packaging
• Flooring (please note that these items can be returned in certain finishes, to find out about your finish please email us at:  (406)-630-2083
• Backsplash and/or Tile Samples
• Closet products